A follow-up that answers the customer’s question
Fictional cleaning-business example—not a client case or measured result.
Starting situation
A customer is comparing a fictional $295 home-cleaning estimate and asks: “Does yours cover inside the oven and refrigerator?” Appliance interiors are not included in the quoted scope and can be quoted separately.
Request
“Write the right follow-up. Do not change the price or add anything.”
Subject: What the $295 cleaning quote includes
Thanks for asking. The $295 quote covers the kitchen, bathrooms, accessible dusting, and floor tasks listed in your estimate. In the kitchen, that includes the counters, sink, and appliance exteriors—not the inside of the oven or refrigerator.
Those interiors can be quoted separately, so you can compare the same work across your options. Would you like a revised quote that lists those two extras separately?
Nothing has been added to the current quote, and no visit is scheduled until you accept and we confirm a time.
Avery
Cedar Lane Home Cleaning
What to notice: The message answers the open scope question before chasing a booking. It preserves the quoted work and gives one relevant next step without assuming the customer needs a discount.










